Algerian Customer Purchases Charcoal Briquette Extruder Machine

Introduction of customer background

Later this month, our company was fortunate to successfully deliver a high-efficiency charcoal briquette extruder machine to Algeria. The client is an entrepreneur with extensive experience in the field of charcoal production. He used to be mainly engaged in the production of raw charcoal, but now he hopes to reprocess the remaining charcoal and realize the recycling of resources by purchasing a charcoal briquette machine.

Customer sharing and trust

A customer is happy to share information. During the initial exchange, he shared in detail his business background and current operations. By asking the customer how he obtains raw materials, we learned that he has a certain inventory of charcoal and hopes to achieve more sustainability in his business.

Charcoal briquette extruder machine transaction process

We built empathy with our customers by sharing similar experiences from previous customers in Mexico. He felt reassured by the similar situation as the Mexican customer and increased his trust in our company. While asking questions, we also constantly share some relevant information to strengthen interaction with customers.

Requirements and diverse choices

The customer made it clear during the communication that he wanted to produce coal briquettes of different shapes through the charcoal briquette extruder machine. We provide him with a variety of mold options to meet his pursuit of product diversity. Respect the opinions of customers and give suggestions at the same time to ensure that customers have a full understanding of the purchase decision.

Voltage issues and supporting equipment

After learning that the local voltage was 220V and single-phase electricity was available, we promptly explained to the customer that single-phase electricity was difficult to drive the charcoal briquette extruder machine to work normally. After repeated confirmations, the customer accepted our professional advice to ensure that the equipment could operate at its best.

To better meet production needs, the customer purchased an additional charcoal wheel grinding mill to cooperate with the coal briquette press machine and improve overall production efficiency.